Households across England, Scotland and Wales will soon be able to apply for up to £2,000 towards their energy bills, as British Gas reopens its Energy Support Fund.
The scheme, aimed at existing customers struggling with debt or facing fuel poverty, will be relaunched on Tuesday, October 1, ahead of winter as bill affordability concerns rise. Chris O’Shea, chief executive of Centrica, which owns British Gas, said: “As winter approaches, we know that rising household bills are a real worry for many people across the UK. We want our customers to know that we’re here to support them. Tackling energy debt and fuel poverty is a priority for us, and we’re making sure help is available when it’s needed most.”
The Energy Support Fund, which provided more than £4.2 million in grants to vulnerable households across Britain last winter, is available for customers who have energy debt between £50 and £2,000 on a pre-payment meter or £250 and £2,000 on a credit account.
British Gas customers who meet the criteria can apply via the British Gas Energy Trust website from 9am on Wednesday, October 1, 2025.
To be eligible, customers need to have received assistance from a money advice agency in the last six months or used the online budgeting tool available as part of their application.
British Gas has committed £140 million to help customers since 2021. Last year, the provider said the Fund helped almost 6,000 household occupants across Great Britain.
Throughout this winter, energy customers can also visit their local British Gas Post Office Pop Ups.
Here, British Gas Energy Trust-funded advisors will be on-site to provide an in-depth overview of the support available, signpost people to local organisations for ongoing support, check for benefits entitlements and provide free energy-saving tips and advice. British Gas customers can also receive in-person help with their British Gas account.
Additionally, customers of any energy supplier may be eligible to claim support from British Gas’s Individuals and Families Fund, which provides those struggling with energy debt on a prepayment or credit account with up to £1,700.
Mr O’Shea said: “ We urge anyone who is worried about keeping their home warm this winter to apply to the fund or visit an advice centre and access the support available.”
