Assort Health Inc., a patient experience platform powered by artificial intelligence agents, said Tuesday it raised $76 million in early-stage funding to reduce the pain of scheduling appointments, delivering lab results and handling patient communications.
Lightspeed Ventures led the Series B round, bringing the total raised by the company to $102 million. Additional investments came from Felicis, First Round Capital, Chemistry, A*, Liquid2 and Quiet.
Calling a doctor’s office or hospital can be a universally frustrating experience for millions of Americans who may need to navigate aging phone systems. Patients often find themselves on hold, going through several transfers and having to repeat intake information to get the proper care.
“At Assort Health, we are leveraging agentic AI to revolutionize the way provider practices and hospitals engage with patients to remove barriers to care,” said co-founder and co-Chief Executive Jon Wang.
According to the American Academy of Physician Associates, each month in the United States, patients can spend up to eight hours, the equivalent of an entire workday, coordinating care for themselves or family. From the report, 65% of respondents said coordinating and managing healthcare is overwhelming and time-consuming.
“The system is costly, confusing, and it takes too long to get needed care,” said John Gerzema, CEO of The Harris Poll LLC, the market research company that surveyed on behalf of AAPA. “The result is that people want to engage with it less, which can lead to even more health problems — both physical and mental.”
To resolve this problem, Assort built a system using specialty-specific agentic AI. AI agents are expert systems driven by generative AI capable of integrating deeply with healthcare data and executing actions using reasoning similar to an employee.
In the case of Assort, its AI agents gather information from electronic health records and practice management systems, which contain sensitive data about patients and handle registration and scheduling, billing and revenue, lab results, prescription refills, physician referrals and other front-office tasks.
The company said using AI agents helps patients see doctors more quickly, reporting 89% shorter call wait times, resulting in fewer delays.
Assort’s AI agents can also answer specialty-specific frequently asked questions, gather intake information and route calls to the necessary care providers by talking patients through the process. This allows reception, nurses and doctors to have critical information on hand if the patient has a question or issue that cannot be handled by AI.
The system will also notify patients proactively via text or phone about cancellations or changes in appointment scheduling, deliver reminders and schedule follow-ups. Providers can set up outreach campaigns via text, email and voice for waitlist appointment management as well.
Assort said that its system is designed to go beyond reactive systems that take patient calls to something that can also be proactive and preventative. The outcome aims to enhance patient experience and lessen the workload of doctors and nurses by proactively managing schedules and addressing healthcare access needs.
Providers with access needs that don’t match these common routines can also develop custom workflows for AI agents to handle.
The company said its comprehensive platform, which it calls Assort OS, has handled millions of patient calls to date. Assort plans to use the funds to expand its team and develop new features for patients and doctors.
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